Well, it happened.

Laura and I received our first one-star review in business.

It hurt.

But receiving Google reviews is so essential for your business, so as you grow, your risk if receiving negative reviews is, unfortunately & undoubtedly, higher. 

In this episode, we discuss the emotional impact of receiving a one-star Google review for our cleaning business. We share our initial reactions and the challenges of meeting unrealistic expectations. We also discuss the importance of processing emotions, taking action to address the situation, and the freedom that comes from accepting that you can't control how others perceive your business. We offer advice for handling negative reviews and emphasize the importance of good customer service and continuous improvement.

If you're a business owner & your business is growing, give this episode a listen. It's a good one.

  • Google reviews are crucial for building trust and improving the SEO of your business. They can also help potential customers make decisions about whether to use your services.
  • Receiving a negative review can be emotionally challenging, but it's important to process your emotions and take action to address the situation.
  • Not everyone will have realistic expectations, and it's important to accept that you can't please everyone. Focus on providing excellent customer service and continuous improvement.
  • It's okay to get emotional and take time to process your feelings. Don't bottle up your emotions, but also don't let them consume you. Find a balance and come back stronger.
  • Responding to negative reviews in a professional and empathetic manner can help mitigate the impact. Use the opportunity to showcase your commitment to customer satisfaction.
  • Remember that you can't control how others perceive your business. Focus on what you can control and use negative experiences as learning opportunities for growth.

You can stream today's episode on YouTube, Spotify, Apple Podcasts or wherever you stream. Enjoy!