Let's kick off the New Year on the right foot, y'all!
You ever feel like your business is just .. all over the place? Maybe you feel like you're being taken advantage of by your staff and your clients. Or maybe you just don't even know your own rules, even though it's your business! These things tend to happen when you don't have strict policies and procedures in place!
So today, Laura and I are gettin' reeeeeaaaaaal educational with an episode on the importance of implementing policies and procedures in your business. Having policies in place protects you, your business, your employees & your clients! To give you some ideas, we also go over some of our own policies, which are all outlined in our Terms of Service packet and sent to every new client.
A few of our policies that are explained to our clients:
- Payment policies: what is required re: payments
- Safe working conditions: what that means for us & what is done if conditions are not safe
- Cancel & skip policies: late cancellation fees, lockout fees, etc!
- The use of the client's products: how we try to avoid liability
- What we don't clean! Some things are too much of a liability for us to touch during their service
We explain the above policies in a bit more detail in today's episode! We also talk about why we've started implementing them. We hope that this episode helps you avoid the same mistakes in your business that we made! And remember, it's never too early or too late to establish your policies - so be sure to give this episode a listen if you need some order in your business!
You can listen to today's episode on Apple Podcasts, Spotify or wherever you stream your podcasts! Enjoy! 💖
xo, Holly
PS: A little update: I am officially an affiliate of The Honey B Shop! Save 15% on your planner & stationery hauls with code HOLLY 🥰 You can shop here: https://thehoneybshop.com?aff=13
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